Do you struggle with your current business phone system?
Remaining proactive about your customer and employees’ voice needs is important to your business success. No business ever wants to find themselves in a position where they’re unable to meet their customer’s needs due to an outdated system.
The Internet has redefined how to run a business.
We now have access to an endless array of useful tools for productivity and collaboration. We can work from anywhere at any time. To be relevant in today’s economy we must be flexible, and our phone systems should enable us to do all this and more.
Is it time for a business phone system upgrade?
Being proactive about upgrading your system can allow your company to avoid near-disastrous outages, as well as gain some serious benefits in terms of functionality and features. In this article, you’ll learn some signs that say your business needs a phone system in the very near future. Consider these six things:
1. Your Phones are No Longer Supported
All too often, companies find themselves in a position where they’re using phone hardware that’s no longer manufactured and supported. Operating off unsupported phone systems is risky.
Your hardware may work alright today, but it’s a matter of time before you have an outage and your hardware fails. If you’re not ready for an upgrade when failure day arrives, you’ll be forced to find a replacement for a phone that’s not manufactured any longer. In many cases, a replacement will be difficult to find, expensive, or require expert assistance for installation.
2. Are You Managing Your Business or Your Phone System?
As a business owner your first priority should be growing your business, not managing your phone system. So how do you know if you’re investing too much time maintaining your current phone system? Ask yourself these four questions:
1. Do your employees contact the vendor to troubleshoot phone issues?
2. Can you add new licenses and services quickly and without scale limitations?
3. Do software upgrades happen automatically?
4. Are you getting one invoice from one vendor?
If you answered NO to one or more of these questions, you’re spending too much time dealing with an outdated phone system. Today’s systems are managed by vendors who specialize in business communications and provide expert installation and support, so your IT staff (and you) can focus on more important business.
3. Your Call Volume Has Increased
Are your customers getting busy signals or a “no service” message when they try to call? Customer service researchers have found that companies, on average, only hear back from 4% of buyers who have had an unsatisfactory customer service interaction. More likely than not, your client’s tolerance for buying from you when you’re unreachable is pretty low.
If your call volume has outpaced the capability of your current phone system, it might be time for a change. For some companies, adding additional lines to an existing system could be the right solution. For other businesses who are beginning to consider an upgrade, switching to VoIP and upgrading the entire system is the better choice. We can give you a custom and realistic evaluation of what you have and what would be the best option for your business. Contact us today to schedule your free phone system consultation.
4. Is Your Business Phone System Omnipresent?
The ability to be everywhere at once is no longer a dream but a necessity, and your phone system should support this. Whether you work from home, the office, a hotel room or a coffee shop, your phone system should empower your company to maintain a unified front.
If you can’t transfer a call to a co-worker, even if you aren’t in the office, then you need to upgrade your phone system. Modern information technology has liberated the employee from the office, and now your business can be as mobile as ever.
5. Your Business Needs More Phone Features and Functionality
Purchasing a dedicated teleconferencing solution to supplement your existing telephones system may not be the cheapest option. VoIP phone systems can support teleconferencing, conference calls, and other add-on features seamlessly. Most provide these features for an upgrade that’s cheaper than purchasing multiple types of software and hardware. Integration is also easier and less expensive.
6. You’re Adding a Location or Moving
If your business is opening a second location, implementing a traditional phone system may not be the smartest financial choice. Expert analysts predict that there will be over 27 million VoIP users by the year 2020, which means that an upgrade is inevitable in the next several years for many organizations.
You will almost certainly find that paying for a single installation of VoIP across multiple sites is cheaper than implementing the old standard phone system now and paying for a VoIP upgrade within several years.
Additionally, if your business has aggressive growth targets over the next few years, an immediate VoIP switch is probably most cost-effective. VoIP can scale seamlessly across multiple users, while continually paying to install new telephone lines can be much more expensive.
Your Phone System Can Do Better
If your phone system is inhibiting your business in any way, it’s time to seriously consider an upgrade. Taking a proactive approach to improving your technologies before they cause customer service disruption can ensure high customer satisfaction and retention rates.
Whether or not an immediate switch to VoIP is right for you, it’s smart to ensure that your voice system decisions are the most effective in the long-run.
We hope these six signs have saved you time in determining if you should upgrade your business phone system. Contact us and see what the right phone system is for your business.